Need to make an insurance claim?

Weโ€™ve got you covered.

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Your insurance in a nutshell

Insurance company will pay *

The below applies if you purchased the item or ticket with your Revolut account
  • If a covered item purchased online or offline is stolen.ย For example: mobile phone, laptop, camera, TV ...
  • If a covered item purchased online or offline is accidentaly damaged
  • If the retailer refuses to take back a covered item that your purchased
  • If you could not attend an event (theatre, concert, sport ...) due to one of the covered circumstances: medical reason, business trip, theft of the ticket, vechicle damaged 4 hours prior to the event ...

Insurance company won't pay *

  • Any item that have been purchased prior to 9th December 20 or 16th of December 2020 depending on your country
  • Damage or theft of a vehicle such as cars, bikes, eScooters ...
  • Damage or theft of jewellery, antique, art, food & beverage ...
  • Any item or ticket not purchased from your Revolut account
  • If you are not a Plus, Premium or Metal customer
  • Normal wear and tear, cosmetic damages ...
  • Damage or theft of second hand or refurbished items
  • Damages or theft of items purchased for less than 50โ‚ฌ
  • Refund of digital items (software, mobile applications ...)
  • Any travel tickets like flight or train tickets
* See the full list of exclusions and coverages in the general conditions of the insurance

The details provided below are for information only and are non contractual, please refer to the terms and conditions in the Revolut App for the full list of coverages and exclusions.

Whatโ€™s included in your cover

Purchase protection

Receive a refund if something you bought with your Revolut acocunt is accidentally damaged or stolen. The coverage applies to both online and offline purchases including mobile devices, laptops and tablets.
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Plus

Up to: 1,000 โ‚ฌ/ยฃ

Premium

Up to: 2,500 โ‚ฌ/ยฃโ€

Metal

Up to: 10,000 โ‚ฌ/ยฃโ€

Need to know:

  • Deductible: A deductible of 50โ‚ฌ is applied, so if your item is less than 50โ‚ฌ it's not covered.
  • Duration: You are covered up to 365 days from the purchase
  • Eligibility: The item must have been purchased with your Revolut account
  • Depreciation: Aย depreciation of 5% per month is applied as from the 4th month

Refund protection

Get refunded for items up to โ‚ฌ300 if the retailler won't take back the item or your are too late to get refund from the retailer
โ€

Plus

Up to: 300 โ‚ฌ/ยฃ
โ€

Premium

Up to: 300 โ‚ฌ/ยฃ
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Metal

Up to: 300 โ‚ฌ/ยฃ
โ€

Need to know:

  • Limits: up to 300โ‚ฌ/ยฃ per claim with a maximum of 600โ‚ฌ/ยฃ per year
  • Duration: You are covered up to 90 days since the purchase
  • Eligibility: The item must have been purchased with your Revolut account
  • Other: You will have to ship the item to Qovers' offices, shipping cost is covered up to 50โ‚ฌ/ยฃ

Tickets Cancellation

Get reimbursed when bad luck stops you making it to an event (theater, concerts, sports ...) because of a sudden and unexpected circumstance.ย ย 
โ€

Plus

up to 1,000 โ‚ฌ/ยฃ

Premium

up to 1,000 โ‚ฌ/ยฃ

Metal

up to 1,000 โ‚ฌ/ยฃ

Need to know:

  • Exclusions: Travel tickets (including flight tickets) are not covered
  • Only the circumstances mentioned in the General Conditions are covered

Have a question?

Head to our Help Centre to find the answer.
Help Centre

About Qover

We are here for you. Do not hesitate to contact us if you have any questions.

By post
Qover - Customer Service
Rue du Commerce, 31
1000 Brussels - Belgium
โ€If your country is not listed in the list below, you can contact Qover on the Belgian phone number
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